Last updated: November 3, 2026

Dresscosmo is a US-based, online-only boutique selling evening dresses and occasion wear, including prom, bridesmaid and wedding-guest dresses, at dresscosmo.com. We do not have a physical store.

Processing time

Orders are processed within 3 business days. As soon as your order ships, we will email you a tracking link.

Delivery within the United States

US delivery takes 5 to 10 business days after your order ships. Shipping costs are calculated at checkout based on the items in your order and your delivery address, so you will see the exact shipping cost before you pay.

Rush shipping

Rush shipping is available on request. Please email sales@dresscosmo.com before you order and we will help.

International shipping

International orders ship by DHL. Before ordering, please email sales@dresscosmo.com with your delivery address and the dress you would like, and we will send you a shipping quote. International orders may be subject to import duties and taxes, which are quoted by email.

Ordering for an event

We recommend ordering at least 2 to 3 weeks before your event. That covers processing (up to 3 business days) and US delivery (5 to 10 business days after your order ships), plus time for a try-on. Short on time? Email sales@dresscosmo.com to request rush shipping. For bridal parties, please order everyone's dresses together.

Order changes and cancellations

You can cancel or change your order any time before it ships. Please email sales@dresscosmo.com with your order number as soon as possible. Once your order has shipped, it can no longer be changed or cancelled, and our Return Policy applies.

Delayed deliveries

If your delivery is taking longer than expected, please email sales@dresscosmo.com with your order number and we will look into it.

Damaged, defective or incorrect items

If your item arrives damaged or defective, or you receive the wrong item, email sales@dresscosmo.com within 48 hours of delivery with your order number and clear photos of the item, the problem and the shipping label. Please do not send anything back until we reply with instructions. Full details are in our Return Policy.

Returns

Returns must be requested by email within 7 days of delivery, and nothing should be sent back until we approve the return in writing. Accepted returns receive store credit only, with no refunds to your card or payment method, except for damaged, defective or incorrect items as described in our Return Policy. You pay the cost of return shipping, and original shipping charges are non-refundable. Items marked Final Sale, Special Price clearance items and items bought at a discount or with a promo code are final sale. Please see our Return Policy for full details.

Contact

Questions about shipping? Email sales@dresscosmo.com. We reply as soon as we can.